We set it up, test it with you, and keep it running. Your team stays with the client in the chair.
Why med spas miss so many calls
Most med spa calls come in at the worst moments. Providers are in treatment rooms, the front desk is handling check-in and payment, and a lot of people only get around to calling at lunch, after work, or on the weekend. A caller who reaches voicemail often just tries the next spa in their search results.
Those first calls matter. Someone asking about a consultation is usually comparing a few places, and the one that answers and books them first has the edge.
What the AI receptionist handles for med spas
- Consultation requests: the AI receptionist asks what the caller is interested in, gets their name and number, and books a consult in the times you open.
- Routine questions you approve: hours, location, parking, which services you offer, and whether a consult comes first.
- Rescheduling: clients who need to move an appointment can do it without waiting on a callback.
- Calls that need your team: anything outside the rules you set gets a clear message or goes straight to staff.
It tells every caller up front that it's an AI assistant for your spa. If a caller would rather talk to a person, it takes a message or passes the call along, whichever you choose.
What it doesn't do: medical advice
The AI receptionist is not a clinician, and we set it up to stay in its lane. It doesn't tell callers whether a treatment is right for them, talk about dosing, results, or side effects, or answer questions about a reaction after a visit. Those questions go to your licensed staff, following the rules you set during setup. If a caller describes something urgent, it tells them to contact your team or emergency services, based on the instructions you give us.
Missed-call text back and website chat
When someone hangs up before the call is answered, a missed-call text back sends a friendly text from your business within seconds, so the conversation keeps going. Plenty of people browse spa websites at night, and website chat answers their questions and books the consult while they're still on your site.
Fewer no-shows and forgotten consults
Booking and reminders sends a confirmation as soon as the consult is booked and reminders before the visit, so more people show up. Lead follow-up checks in with people who asked about a treatment but didn't book yet. Every morning, the daily call report shows who called, who booked, and who still needs a callback.
Privacy and client information
Calls to a med spa can include personal details. On your first call we walk you through what gets recorded and stored, who on your team can see it, and how it's handled. If your spa needs a business associate agreement (BAA) or has specific HIPAA requirements, bring it up on that first call so we can tell you plainly what we can and can't support before you sign up.
Hear it answer, then decide
Call (754) 291-5273. Our own AI receptionist answers, tells you up front that it's an AI, answers your questions, and can book a quick 15-minute call with us. Prefer to start in writing? Use the contact form. Weighing your options first? Read AI receptionist vs answering service or our guide to what an AI receptionist costs.
Services for med spas
Use one or all of them. We set them up to work together.
Other businesses we work with
Med spa AI receptionist FAQ
Will callers know they're talking to an AI?
Yes. It says up front that it's an AI assistant for your spa, and callers who want a person can leave a message or be passed to your team.
Can it answer questions about treatments?
Only the general questions you approve, like which services you offer and whether a consult comes first. Questions about whether a treatment is right for someone, or about results and side effects, go to your licensed staff.
Does it work with the booking tool we already use?
Tell us what you use on the first call. We'll tell you honestly how booking will work with it before you commit to anything.
How much does it cost?
We go over pricing on a quick 15-minute call, once we know how many calls you get and what you need. For general market ranges, see our AI receptionist cost guide.